The following is accepted by the customer upon confirmation of booking.
When accepting the quote please also be aware that you are giving the rights for Lighter Leaves ltd to take photos of the work we have done and can share these photos on our social pages for advertising purposes.
Obstructions such as trampolines, kids slides, plant pots, ornaments, garden tables etc should be moved prior to our arrival and if this isn’t possible please notify us, We absolutely love pets and children but please keep them inside during our time at your property, we don’t want any accidents.
Please remove any pet faeces before our arrival. Failure to do so may occur extra charges due to downtime and additional cleaning of kit.
We cannot control the weather so no start or end date can be fully guaranteed and all time lines are estimated.
Please make sure we are accurately informed as to any subsurface utility and service lines, Lighter Leaves ltd will not be responsible for damages to underground systems if we were not made aware of their presence before starting the work (this must be made in writing to avoid any “your word against mine” claims).
Please make sure to pay all costs on time and in full, our standard invoice terms are 7 days, if this is not achievable then an agreed date must be set in writing before work is carried out.
Lighter Leaves ltd is not responsible for investigating boundaries and should any boundary disputes arise during work, work will stop until resolved but payment of work to that point will be invoiced. If carrying out work on a neighbour’s boundary, we would ask for a signed consent of the work and will also issue a copy of our t&c’s.
During certain situations we will ask that a liability waiver is signed, this will usually be for storm felled trees where we have little to no control of the final landing spot of the tree(s).
Lighter Leaves Ltd are not VAT registered so this is neither included nor to be added to the final cost.
Kind Regards,
Lighter Leaves ltd.